Shipping & Return Policy

At [Your Company Name] ("we," "our," or "us"), we aim to provide an excellent shopping experience for our customers. This Shipping & Return Policy explains how we handle shipping and returns for products purchased through our website, [insert website URL] (the "Site"). By using our Site, you agree to the following terms.

1. Shipping Information

We offer shipping services to customers within [list regions/countries you ship to]. Shipping costs and delivery times are determined based on the delivery location and the shipping method selected during checkout.

a. Shipping Rates
Shipping costs will be calculated at checkout based on your delivery address and selected shipping method. We may offer free shipping for orders above a certain value or as part of promotional offers.

b. Processing Time
Orders are typically processed and shipped within [X] business days from the date of purchase. Orders placed on weekends or holidays may take longer to process.

c. Delivery Times
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are as follows:

• Standard Shipping: [X] to [Y] business days
• Expedited Shipping: [X] to [Y] business days
• International Shipping: [X] to [Y] business days (may vary based on destination)

Please note that delivery times are estimates, and we are not responsible for delays caused by third-party carriers or factors outside of our control (e.g., weather, customs delays).

d. Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

e. International Shipping
For international orders, customs duties, taxes, and import fees may apply, which are the responsibility of the customer. Please check with your local customs office for more information on these charges before placing an order.

2. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return and exchange policy under the following conditions.

a. Return Eligibility
You can return most items within [X] days from the date of delivery for a refund or exchange. To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.
• The item must not be a final sale or non-returnable product (e.g., personalized items, perishable goods, etc.).

b. Return Process
To initiate a return, please contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number] to obtain a Return Merchandise Authorization (RMA) number. You will need to provide your order number and the reason for the return.

Once you have the RMA number, please return the item to the following address:

[Your Company Name]
[Return Address]
[City, State, ZIP Code]

You are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

c. Refunds
Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [X] business days. Shipping fees are non-refundable.

d. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you wish to receive. Exchanges are subject to product availability.

e. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within [X] days of receiving your order. We will arrange for a return or exchange of the damaged product and cover the return shipping costs.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards
• Personalized or custom-made items
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary products (e.g., underwear, swimsuits)
• Downloadable software or digital products

4. Canceling an Order

If you wish to cancel an order, please contact us immediately. We may be able to cancel the order before it is shipped. Once the order has been processed and shipped, it cannot be canceled. In such cases, you will need to follow the return process to return the item once it arrives.

5. Lost or Stolen Packages

We are not responsible for lost or stolen packages. Once a package has been shipped and tracking information shows it has been delivered, it is the responsibility of the customer to ensure the package is received. If your package is lost or stolen, please contact the carrier directly for assistance.

6. Contact Us

If you have any questions regarding shipping, returns, or exchanges, please contact our customer service team:

A2ZStore
PritamPura, Netaji Subhash Place
New Delhi  110034
info@atozstore.co.in
7037958600